Take the headache out of hardship

Covid-19 & hardship

Through this uncertain and unsettling time, your customers will be counting on critical-essential services continuing.

Some of your customers may have financial challenges and trouble paying their utility bills during the pandemic and recovery period, and may not be aware of your hardship policies or payment options.

If you would like us to assist you in modifying your templates to provide clearer and better assistance to your customers through this period, please contact us.

How to reach us

All Utilmate staff are working from home and are available to support you in keeping your business ticking. As life continues to change, we'll continue to be here for you and keep you updated as we work through the crisis together.

AER & the energy market during COVID-19

The AER has issued their Statement of Expectations of energy businesses: Protecting consumers and the energy market during COVID-19.  Their statement sets out 10 principles which they expect businesses to adhere to.