Utilmate provides purpose-built embedded network billing software designed to manage complex tariff structures, usage calculations, and transparent customer billing.
Our cloud platform reduces manual effort, improves accuracy, and supports compliant on-supply billing across residential, commercial, and mixed-use developments.
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Manual billing processes, changing tariffs, and shared services introduce risk and inefficiency in embedded networks. Utilmate replaces spreadsheets and manual calculations with a structured, automated billing platform designed for accuracy and scale.
Residential apartment complexes Accurate resident billing with transparent usage allocation.
Retirement villages Clear billing for utilities and shared services.
Commercial developments Flexible billing for multi-tenant sites.
Build-to-rent and mixed-use communities Scalable billing for growing developments.
Embedded network operators and billing agents often face challenges such as:
Without automation, these challenges increase risk, cost, and customer dissatisfaction.
This structured process ensures accuracy, transparency, and repeatability across billing cycles.
No obligation. Speak directly with a billing specialist.
Embedded network billing is the on-supply of utilities from a parent meter to individual customers within a site, with charges calculated and issued internally.
Yes. Utilmate supports billing for both metered and unmetered services, including shared utilities and common area charges.
Tariffs are configured within Utilmate and automatically applied to usage data, ensuring consistent and transparent calculations.
Utilmate is designed to support compliant billing practices, including transparent calculations and audit-ready reporting. Operators remain responsible for ensuring compliance with applicable regulations.
Anytime, anywhere
Utilmate’s cloud solution keeps you connected anytime, anywhere—at the office, home, or on the go.
Customer portal
Customers manage their accounts, pay bills, set up direct debits, move in/out, and view usage.
Property manager portal
Designed for property managers, our portal gives you visibility and control over every site you manage. From billing to resident updates, it’s all at your fingertips.
Credit and collections
Automated collections paths, varying for different customer groups and all activities.
Automation and exception management
All key invoicing and collection processes are fully automated. The dashboards enable you to quickly view exceptions.
Accounts receivable
Invoicing, receipting and adjustments updating customers in real time. No delays.
Invoices and statements
Your most important piece of correspondence with your customer. Get your invoice looking the way you want it. Add your own logo, branding, payment terms and more.
Dynamic searching
User friendly dynamic searching allows customers, contact, sites and meters to be found quickly and easily.
Maintenance
A range of maintenance function for you to control system set-up and outputs.
Reporting
An extensive range of useful and insightful reports produced daily, weekly and monthly.
Mobile meter reader
Equipt your meter readers/field agents with the ability to enter meter readings and record notes using a smartphone or tablet device to transmit to your office.
Customer support
Our support team are available via email, online chat and ticketing system. Video tutorials and our extensive knowledge makes Utilmate even easier to use!
Seamless integrations
Utilmate effortlessly integrates with our chosen partners and integrations to help automate your billing and collection processes.
User friendly CRM
All customer, contact, accounts receivable, credit control, site, meter and usages information in one place.
Level 1, 87 Albert Street, Auckland 1010, New Zealand
NZ: 0800 947 901 Aus: 1800 952 579 US: 877 978 1677 enquiries@utilmate.com
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