Prepare for the Christmas break by updating your public holiday dates in CRM.
Customers can now submit meter readings directly through MyAccount, with automatic validation to help catch entry errors and reduce manual work for your team.
MyAccount can now display address-specific pricing during move-in, along with a percentage comparison to the local retailer’s standing offer, helping customers understand their tariffs before signing up.
New Zealand electricity traders will be required to submit half-hourly consumption data for reconciliation where a half-hour-capable meter is installed.
The Electricity Authority has introduced new Code requirements aimed at strengthening consumer protections and improving the overall electricity billing experience for New Zealand consumers.
Businesses will no longer be able to surcharge customers for Visa, Mastercard, eftpos or Amex card payments.
The Victorian Midday Power Saver will provide eligible smart meter customers with up to 24 kWh of free electricity daily between 11am and 2pm, with different rates applying outside these hours.
From 1 October 2026, residential disconnection and Victoria’s Better Offer thresholds will increase, requiring retailers to update relevant billing and collection processes.
New Market Retail Contracts must provide customers with a widely used fee-free payment option and cannot be restricted to a single payment method. Retailers must also automatically move eligible customers experiencing payment difficulty to their best available offer, with eligibility reviewed at least every six months. Customers must be notified and given up to 10 business days to opt out before being transferred.
Updated Life Support templates are now available for implementation and compliance requirements.