Future billing requirements will require centrally heated hot water consumption to be displayed in energy units (MJ or kWh) instead of litres, impacting embedded network operators and hot water retailers serving apartment buildings and similar developments.
From 1 July 2026, the Australian Energy Regulator (AER) will increase the minimum electricity and gas disconnection threshold from $300 to $500 (including GST) across NSW, QLD, SA, TAS, and the ACT, while Victoria's Essential Services Commission (ESC) has approved a future increase to $1,000 from 1 October 2026
Under Default Market Offer (DMO) framework - Queensland, New South Wales, South Australia
From 1 July 2026, new energy retail reforms will strengthen customer protections by expanding Better Offer messaging, limiting price increases on market contracts to once every 12 months, and banning certain fees for vulnerable customers.
Retailers will be required to annually review pricing for customers who have remained on the same electricity plan for four or more years and ensure any payment-related fees or conditional discounts do not exceed reasonable costs, with these protections applying to both new and legacy energy contracts.
New recommendations by the RBA include ending surcharges by October 2026, reducing merchant fees, and improving fee transparency.
Your customers can now add your MyAccount customer portal directly to their phone's home screen, allowing it to function like a native app — with a single tap for instant access.
Stay informed about regulatory changes which is key to maintaining your messaging capabilities.
To help avoid invoices becoming due and reminder notifications being sent over the Christmas break, please don’t forget to set your public holiday dates in advance.
The ACMA or Australian Communications and Media Authority is implementing mandatory National Sender Identification (ID) Register for SMS and MMS communications on 15 December 2025.